Refund policy

Your ordered items can be returned within 14 days of your delivery date for a refund, our store credit or an exchange.

Change of Mind Return
We understand that shopping online can sometimes make it difficult to choose the perfect size or style. If you change your mind, eligible full-priced items may be returned within 14 days of delivery, provided they are
 - Unworn, unwashed and unused
 - In their original condition
 - With all original tags attached
 - Returned in the original packaging

Return Costs
Customers are responsible for the cost of returning the item(s) to our warehouse.For all approved change of mind refunds, a Return Processing Fee of AUD $9.95 will be deducted from the refund amount.
This fee helps cover the costs associated with:
- Return administration
- Product inspection
- Repackaging
- Inventory restocking
Original shipping charges are non-refundable.

Exchange & Store Credit
To provide the best value for our customers:
 - No Return Processing Fee applies if you choose a Store Credit.
 - No Return Processing Fee applies if you exchange for another size or colour (subject to stock availability).

Australian Consumer Law
The Return Processing Fee applies only to change of mind returns.

It does not apply to products that are faulty, damaged, incorrectly supplied or otherwise covered under the Australian Consumer Law. In these cases, your rights under the Australian Consumer Law remain unchanged.

Faulty item
If the item you have received is faulty, send us an email with a detailed description of the default in the item and a photo (if possible). We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@xexymix.au and send your item to: PO BOX 6395 Upper Mount Gravatt QLD 4122.

Incorrect item arrival
Please send us an email and our team member will send you an email upon this issue and address you from there.

Exchange due to size
All items returned need to be in original condition, unwashed, unworn with tags still attached. For health & hygiene reasons, items such as socks and underwear are not able to be returned.
If you need to exchange it for a different size, send us an email at hello@xexymix.au and send your item to: PO BOX 6395 Upper Mount Gravatt QLD 4122. This shipment will not be covered by XEXYMIX Australia.

If you have done any of the above, and you still have not received either your store credit or a refund, please contact us at hello@xexymix.au

These items are not eligible for a refund.
1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2. Any item that is returned more than 14 days after delivery